Helpline

+91-9926687066, 07162 - 248535 / 244496
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Terms and Conditions

 

►Additional Information

Use your PNR No for all communication with Rahul Travels Your PNR No. serves as confirmation of ticket status.
Carry a print out of this e-ticket and Present it to the bus counter at time of check in.
Carry photo identification, you will need it as proof of identity while checking in.

►Boarding of Passengers

 Passengers shall report at the boarding point at least 15 minutes prior to the scheduled departure time. Passengers who do not report on time will be termed as NO-SHOW passenger and will be denied boarding and not entitled for any refund of the ticket amount anyhow. Rahul Travels reserves the right to deny boarding to passengers who are under the influence of alcohol or owing to any misconduct of behavior/critically ill/stretcher borne which may not be deemed safe for travel by SMT Travels

►Photo Identification

Passenger shall present valid e-Ticket along with a valid photo identity card of at least one of the passengers of the group issued by one the government authority otherwise they will be denied boarding and not entitled for refund.

►Baggage

Passengers should not carry any goods like weapons, inflammables, firearms, ammunition, drugs, liquor, smuggled goods etc. and any other articles that are prohibited under law. Maximum baggage allowed per passenger is 15 Kg, Excess baggage will be charged as per Rahul Travels  rules. Rahul Travels  shall not take responsibility in the event of loss or damage to the passenger luggage. Rahul Travels reserves the right to disallow any excess baggage carried by the passengers. Rahul Travels  highly recommends that you remove all valuables (cameras, jewelry, money, electronics, perishables, etc.) and medication from your luggage. In case, the passenger decides to carry any valuables against the above advice they will do this at their own risk and shall not hold Rahul Travels responsible for any pilferage/ damage etc. to such valuables. Rahul Travels assumes no liability for wear and tear to luggage any guest with medical condition or history will travel at his / her own risk and consequences.

►Delay of Service

Rahul Travels  may delay a bus without any prior notice in case of circumstances beyond its control. In such circumstances Rahul Travels  delays a bus more than 2 hours. Rahul Travels may reschedule the journey on the next Rahul Travels service in the same sector subject to availability without any extra charge based on the passenger's conveyance or enable the full refund of the ticket as paid by the passengers. The passenger will have to cancel or reschedule the ticket before the departure of the delayed service else the ticket will become a NO-SHOW and will not be entitled to any refund or reschedule. Rahul Travels is not responsible for the delays caused en route due to unavoidable circumstances like traffic jams, riots, accident etc.

► as per bank guidelines refund amount will be credited in 7-10 working days in respective account.

Rahul Travels may cancel a service without any prior notice in case of circumstances beyond its control. 
In such circumstances Rahul Travels shall either reschedule the journey for travel on the next Rahul Travels Service in the same sector, Subject to availability without any extra charge based on the passenger's conveyance or enable a full refund of the ticket as paid by the passenger and shall be under no further liability to the passenger.

Passenger may cancel their ticket minimum 4 hours before the Pickup time.

The passenger will be required to collect the refund from the point of purchase.

The Management reserves the rights to change coach or seat numbers.

This receipt must be presented to the attendant while obtaining the delivery of your baggage.

Post Pone / Pre pone / Modify / Open Ticket Policy:

You can open / Pre pone / post pone / Modify ticket before 8 Hrs. form your journey time.

Rahul Travels reserves all rights for changes in cancellation policies.

►Pets

Rahul Travels does not allow any pets on board its service.

►Audio Video Performance

 Audio Video service is complementary it’s not including in your ticket cost.

Audio Video performance is not guaranteed.

►Contact Information

 

Rahul Travels Helpline:      07162 - 248535 / 244496


Rahul Travels Customer Support Email:  rp22rahulpatel@gmail.com

 

Subject To Chhindwara Jurisdiction.

 

  • Less than 8 hours from the station departure time: 100 % Cancellation Charges
  • Between 8 Hrs to 12 Hrs from the station departure time: 60 % Cancellation Charges
  • Between 12 Hrs to 24 Hrs from the station departure time: 30 % Cancellation Charges
  • Between 1 to 3 days before station departure time: 20 % Cancellation Charges